Supply chain management is a crucial aspect of business operations that involves planning, managing, and moving goods and services from suppliers to customers. It covers activities like procurement, production, logistics, and distribution, aiming to improve efficiency, reduce costs, and increase customer satisfaction. At the centre of this system is the supply chain manager, a professional who ensures the smooth flow of these processes, coordinates with various stakeholders, and drives operational success.
Supply chain managers are also essential in South Africa for tackling challenges such as infrastructure issues, economic changes, and regulatory requirements. Their role helps businesses stay competitive and adapt to the local market.
In this article, we will answer the question, ‘What does a supply chain manager do?’ by exploring their skills and responsibilities. We will also look at the qualifications needed and how to pursue a career in this field.
Table of Contents
Who is a Supply Chain Manager?
Before you explore the question, ‘What does a supply chain manager do?’, you must know who they are. A supply chain manager is responsible for overseeing and coordinating the entire supply chain process within an organisation. They ensure the smooth flow of goods, services, and information from suppliers to customers. This includes managing suppliers, tracking inventory, optimising transportation, and ensuring products are efficiently produced, stored, and delivered.
Moreover, supply chain managers work closely with various teams and external partners to align operations with business goals, reduce costs, and improve customer satisfaction. They play an essential role in planning, strategy development, and problem-solving to improve overall supply chain performance.
What Does a Supply Chain Manager Do?
Supply chain managers hold a range of responsibilities that are essential to the smooth operation of an organisation. Each task they undertake contributes to improving efficiency, cutting costs, and meeting customer demands. Their role is vital for ensuring business success in a competitive market. So, let us explore what a supply chain manager does in South Africa:
- Coordinate the manufacturing and distribution processes to ensure timely delivery of products.
- Work closely with procurement teams to source high-quality materials and products.
- Negotiate contracts with suppliers, vendors, and customers for the best terms and conditions.
- Develop cost-cutting strategies while maintaining quality standards.
- Build and maintain strong relationships with suppliers, partners, and stakeholders.
- Innovate and optimise supply chain processes for greater efficiency.
- Stay updated on industry trends, new technologies, and market developments.
- Ensure sustainability goals are met by implementing eco-friendly practices.
- Monitor and reduce risks that may disrupt supply chain operations.
- Oversee the storage, handling, and distribution of goods.
- Support teams with training and motivation to achieve organisational targets.
Supply Chain Manager Duties and Responsibilities
A supply chain manager is essential for ensuring the smooth flow of goods and services within an organisation. They oversee processes from sourcing materials to delivering the final product to customers. So, now that you have understood the overall role and responsibilities, it is important to explore what does a supply chain manager do on a day-to-day basis. Remember, the daily routine of a supply chain manager can vary depending on the employer, industry, and specific job requirements. Below are the common duties and responsibilities of a supply chain manager:
1. Planning and Strategy Development
Supply chain managers design strategies to optimise the movement of goods, ensuring efficiency while reducing costs. They analyse market trends and customer demands to align supply chain activities with business goals.
2. Supplier and Vendor Management
They build strong relationships with suppliers, negotiate contracts, and assess supplier performance to secure the best terms and ensure timely delivery of goods or services.
3. Logistics and Transportation Oversight
They manage the movement of goods, coordinate transportation schedules, negotiate shipping rates, and oversee warehousing operations to ensure smooth and cost-effective delivery.
4. Inventory Management and Forecasting
By tracking inventory levels and using demand forecasts, supply chain managers ensure the right balance between stock availability and carrying costs. As a result, they help prevent shortages or excess stock.
5. Risk Identification and Mitigation
They anticipate potential disruptions, such as supplier delays or logistical issues, and implement contingency plans to minimise the impact on the supply chain.
Supply Chain Manager Role in Organisations
Due to South Africa’s diverse geography, the market presents unique challenges, such as logistical difficulties. Supply chain managers address these issues by forming strong partnerships and using creative solutions for the smooth flow of goods and services. Their role is essential for ensuring organisations reduce costs and satisfy customers. So, let us explore what does a supply chain manager do in organisations:
1. Driving Business Growth and Customer Satisfaction
Supply chain managers contribute to business growth by improving operational efficiency and minimising unnecessary expenses. Their efforts ensure timely deliveries and quality service, which increases customer satisfaction and loyalty.
2. Reducing Operational Costs
Effective supply chain management saves money by optimising inventory, production, and delivery processes. This approach benefits both manufacturers and retailers by lowering storage costs and preventing overproduction.
3. Focusing on Product Quality
Supply chain management ensures that products meet high-quality standards, increasing reliability and durability. By meeting customer expectations, businesses build stronger relationships and stay competitive.
4. Encouraging Sustainable Practices
Modern supply chain management integrates eco-friendly practices, such as optimised delivery routes, ethical sourcing, and reduced waste. These efforts not only benefit the environment but also support the organisation’s sustainability goals.
How to Become a Supply Chain Manager in South Africa?
If you are interested in becoming a supply chain manager in South Africa, you must know that you require a combination of education and experience to become one. So, now that you know what a supply chain manager does let us learn the steps to land this profession. They are as follows:
- Get a Degree: A bachelor’s degree in supply chain management, business administration, or logistics is a solid starting point.
- Gain Practical Experience: Build hands-on experience through internships or entry-level roles in procurement, logistics, or inventory management. This helps you develop essential skills like problem-solving and resource optimisation.
- Network with Professionals: Attend industry events, join professional organisations, and connect with experts. Networking can provide career insights, mentorship, and job opportunities.
- Start with Entry-Level Roles: Apply for positions like supply chain analyst or logistics coordinator to gain industry-specific knowledge. Use these roles as a stepping stone to advance into management positions.
Find Out Where To Study Supply Chain Management In South Africa Here
Skills Needed for a Successful Career in Supply Chain Management
To succeed in supply chain management, professionals need a wide range of skills. These skills allow the supply chain manager to do their responsibilities with efficiency. Hence, as you understand what a supply chain manager does, it is essential to explore the skills these professionals must have:
The following are the skills for a successful career in supply chain management:
- Problem-solving skills to quickly address challenges.
- Leadership to guide teams and manage resources.
- Excellent communication skills for clear coordination across departments.
- Proficiency with analytical tools and technology for better decision-making.
- Time management to meet deadlines and stay organised.
- Negotiation skills to get the best deals with suppliers and partners.
- Management skills to oversee processes and ensure efficiency.
- Analytical thinking to understand data and predict trends.
Also, Know What is the Purpose of Public management (PDPM) Here
Conclusion
The role of a supply chain manager is essential for the smooth operation of any business, particularly in South Africa’s market. They are responsible for managing the flow of goods, reducing costs, and improving customer satisfaction. To succeed in this profession, you must know what does a supply chain manager do. Besides, you need a combination of skills, such as problem-solving, leadership, and effective communication. These skills help you make decisions, manage resources, and lead teams. For those looking to pursue a career in supply chain management, you must also obtain relevant qualifications and gain practical experience. With these steps, you can build a fulfilling career and help businesses succeed in the market.
Enrol in the Postgraduate Diploma in Public Management (PDPM) programme from Regenesys to gain essential skills in leadership, project management, and more. Start today!
What Does A Supply Chain Manager Do? – FAQs
What does a supply chain manager do?
A supply chain manager oversees the entire supply chain process, coordinating the movement of goods and services from suppliers to customers. They ensure efficiency, manage inventory, and improve cost-effectiveness, contributing to business success.
What are the duties of a supply chain manager?
Supply chain managers are responsible for planning strategies, managing supplier relationships, overseeing logistics, forecasting demand, and mitigating risks. They ensure goods are delivered on time and help improve operational efficiency, cutting costs.
What skills are required to become a supply chain manager?
To succeed in supply chain management, professionals need problem-solving, leadership, communication, time management, negotiation, and analytical skills. These skills help optimise processes, manage teams, and drive business growth.
How does a supply chain manager contribute to business growth?
Supply chain managers drive business growth by improving operational efficiency, reducing costs, ensuring product quality, and meeting customer expectations. Their work improves timely delivery and customer satisfaction, fostering long-term success.
What qualifications do you need to become a supply chain manager in South Africa?
A bachelor’s degree in supply chain management, logistics, or business administration is typically required. Pursuing additional qualifications, such as the Postgraduate Diploma in Public Management (PDPM), can further improve career prospects.
