- the need for a dynamic organisation culture coherent with the fourth industrial revolution,
- the use of digital technologies to assist customers and to respond as and when required,
- digital solutions as an enabler to enhance employee satisfaction to match customer experience.
- the nature of jobs is changing. Employees will need to reskill and re-learn new ways of doing the same thing. There is an imperative for employees to explore new career alternatives. Boring , repetitive jobs will disappear.
The requirement for Artificial Intelligence (AI) competence is reshaping the HR function and this is particularly evident in the financial services sector. Beyond the obvious implications for talent acquisition, AI will play an enormous role in changing the execution of the HR function. Senior HR executives from Investec, ABSA, PWC, Alexander Forbes, Land Bank, Rand Merchant Bank, Development Bank of South Africa and Discovery shared their views and the way forward for HR in the financial services sector. It is already estimated that 40 % of jobs will become redundant by 2030 and HR therefore has a social and business responsibility to upscale the skills of its employees. The detailed discussion among the panelists included –