A – Z Topics

The Future of Agriculture in the New Digital Age Bottom line: Technology is changing farming and the whole agriculture value chain; this is good news for the farmer, retailer, and the consumer! From drones firing seedlings across a vast farm area to self-driving tractors tilling the soil or harvesting massive tracts of wheat effortlessly, tech

The Future of the Chemical Industry in the 4th Industrial Revolution The 4th Industrial Revolution, otherwise called Industry 4.0, cannot become a reality without the chemical industry considering that the sophisticated gadgets that carry the binary codes in the Digital Age all rely on this industry one way or another. The parts and casings required

Customer Service in the New Digital Age: The critical factor for business success, going forward Are you into retail or work for a B2B, B2C, or online firm as a Customer Experience manager; do you know that how you approach customer service in the new Digital Age would – to a large extent, determine if

Customer Experience in the 4th Industrial Revolution: Adding EQ ‘into’ AI As the 4th Industrial Revolution kicks into full gear, corporate institutions in South Africa and around the world are battling to keep up with the challenge of bringing their customer experience departments in sync with artificial intelligence and related technology. Like every other sector