Digital Transformation and Technology

Customer Service in the New Digital Age: The critical factor for business success, going forward Are you into retail or work for a B2B, B2C, or online firm as a Customer Experience manager; do you know that how you approach customer service in the new Digital Age would – to a large extent, determine if

Customer Experience in the 4th Industrial Revolution: Adding EQ ‘into’ AI As the 4th Industrial Revolution kicks into full gear, corporate institutions in South Africa and around the world are battling to keep up with the challenge of bringing their customer experience departments in sync with artificial intelligence and related technology. Like every other sector

The Future of IT Security in the New Digital Age As the 4th Industrial Revolution kicks into top gear, there is a consensus among scholars, industry practitioners, and consumers of ICT products and services that the future of the world is intractably tied to technology. This reality makes the future of cybersecurity in the digital