The academic services delivery department has an opening for a Public Sector Customer Relationship Manager to join their team.


The successful incumbent will be responsible, however not limited to, the following deliverables:




  • Ensure the achievement of sales targets
  • Creating relationships with all students including international students
  • Ensure the achievement of CRM calls per day
  • Increase CSI to 80%
  • Student Support to 4.5% on class evaluations
  • Resolve queries same day unless negotiated otherwise
  • Monitor all classes – online and on campus
  • Support with Orientation
  • Support with Graduation
  • Resolve service delivery complaints
  • Assist with online activities for students
  • Send Secrets of Success messages to all students
  • Monitor the day-to-day operations of the student support team



Applicant must have the following skills:


  • Trustworthy and reliable;
  • Excellent interpersonal skills;
  • Analytical and problem solving skills;
  • Strong decision-making skills;
  • Effective verbal, listening and communication skills;
  • Attention to detail and high level of accuracy;
  • Excellent MS Office and email skills at a highly proficient level;
  • Time management skills.


Key Qualities


  • Must be an organised individual;
  • Ability to handle stress well and solve problems under pressure;
  • Hardworking and reliable;
  • Highly professional as the individual will be interacting with students both national and international;
  • The individual must be available after hours and weekends when required;
  • A team player who is able to motivate and inspire team members.




  • 3 years’ prior experience in a similar role;
  • Post-graduate degree or higher required.


Applications close on the : 25th of June 2021, COB


If you are interested in applying for the vacancy, or would like to know more about it, kindly forward your resume to with reference to the position title.


Should you not hear from us by close of business on the 30th of June 2021, please consider your application as unsuccessful.