Operations Management

 


General Information

This course intends to improve the operational efficiency in your organisation. More specifically it will focus on the activities and implications of supply chains, enterprise resource planning, lean synchronisation, project management, and quality on the management of operations. In addition, core principles and stages that guide innovative process design will explored. The impact of the management of operational processes will also be examined.

Who will benefit most

This course will benefit operations managers, project managers, supply chain managers and individuals keen on establishing a career in operations management.


Learning outcomes

Certification

Duration

Upon completing this course, you should be able to:

  • Discuss the relevance and strategic role of operations management
  • Explain how organisations create and deliver products (goods and services) by changing inputs into outputs using an ‘input-transformation-output’ process
  • Recognise the alignment between organisational functions and operations management
  • Critically evaluate the interdependencies between operational performance objectives (quality, speed, dependability, flexibility and cost)
  • Understand and use operations management terminology, theories, and models
  • Explain core principles and stages that guide innovative process design
  • Discuss the different characteristics of operational processes and how these will impact on their management (volume, variety, variation, visibility)
  • Critically evaluate the need for a total supply network perspective
  • Identify and evaluate process technology
  • Understand the effect of supply and demand on operational planning and control
  • Explain capacity and inventory management including coping with fluctuations in demand
  • Discuss the activities and implications of supply chains, enterprise resource planning, lean synchronisation, project management, and quality on the management of operations
  • Select, manage and use techniques to improve operations
  • Identify, assess, and mitigate the effects of operational risks
  • Discuss how social responsibility and ethical considerations impact on operational decisions
  • A Certificate of Competence will be awarded to all participants who successfully submit and pass their assignments, and exams*
  • A Certificate of Completion will be awarded to all who successfully submit and pass their assignments
  • A Certificate of Attendance will be awarded to all who attended the training session

*On successful completion of this short learning programme, the participant may be considered for exemption from the equivalent course in the respective qualification, provided that he or she meets qualification entrance criteria. Exemption fees may apply.

2-day course contact time including facilitation and group activities

Course fee

Application Fee

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Learning outcomes

Upon completing this course, you should be able to:

  • Discuss the relevance and strategic role of operations management
  • Explain how organisations create and deliver products (goods and services) by changing inputs into outputs using an ‘input-transformation-output’ process
  • Recognise the alignment between organisational functions and operations management
  • Critically evaluate the interdependencies between operational performance objectives (quality, speed, dependability, flexibility and cost)
  • Understand and use operations management terminology, theories, and models
  • Explain core principles and stages that guide innovative process design
  • Discuss the different characteristics of operational processes and how these will impact on their management (volume, variety, variation, visibility)
  • Critically evaluate the need for a total supply network perspective
  • Identify and evaluate process technology
  • Understand the effect of supply and demand on operational planning and control
  • Explain capacity and inventory management including coping with fluctuations in demand
  • Discuss the activities and implications of supply chains, enterprise resource planning, lean synchronisation, project management, and quality on the management of operations
  • Select, manage and use techniques to improve operations
  • Identify, assess, and mitigate the effects of operational risks
  • Discuss how social responsibility and ethical considerations impact on operational decisions

Certification

  • A Certificate of Competence will be awarded to all participants who successfully submit and pass their assignments, and exams*
  • A Certificate of Completion will be awarded to all who successfully submit and pass their assignments
  • A Certificate of Attendance will be awarded to all who attended the training session

*On successful completion of this short learning programme, the participant may be considered for exemption from the equivalent course in the respective qualification, provided that he or she meets qualification entrance criteria. Exemption fees may apply.

Duration

2-day course contact time including facilitation and group activities

Faculty

Teaching

 

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