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Public Administration

Programme Overview


The purpose of this Public Administration course is to provide a structured programme for public officials that work in support of senior management officials in providing for service delivery objectives. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government. This is aimed at practitioners working in the public sector. It is a qualification in a career pathway towards an accomplished public administration and management specialist.

What Can You Expect?


This Public Administration course covers service delivery, applying public sector policy and legislation in their respective work contexts, identifying and solving problems, communications and administration.

Who Should Attend


This course is suitable for public officials working at the operational level and responsible for implementing specific service delivery objectives within a public sector departmental context. This qualification enables transferability of skills between the private and the public sector.

Programme Content


  • Apply public sector principles, policies and ethics to own public sector work context.
  • Apply the principles of good customer service in own public sector context.
  • Apply administrative principles in implementation of public sector procedures and work schedules.
  • Demonstrate an ability to apply the principles of problem identification and analysis.
  • Contribute towards team development in own public sector context.
  • Apply the principles of communication in own work context according to public sector communication protocol.

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