The Manager role in the Public Sector

Using emotional intelligence to build and manage teams is examined throughout this course. Participants will apply what they know to workplace relationship building strategies. The course allows participants to explore personal behaviour and how it manifests in the workplace together with solutions to ensure constructive and productive workplace relationships. It further explores the skills and knowledge required to manage teams successfully in the public sector.


Credits: 21

NQF level: 5

Exit Level Outcomes

Upon completing this course, you should be able to:

Evaluate the role of the manager in the public sector

Examine the principles and concepts of emotional intelligence

Analyse the impact of emotional intelligence on life and work interactions

Implement team strategies using emotional intelligence

Identify and apply the skills and knowledge needed to manage teams in the public sector


This course is accredited by the Public Service Sector Education and Training Authority (PSETA). On completion, the following certification will be awarded:

A PSETA Statement of Results will be awarded to all delegates who successfully complete some, but not all, of the unit standards’ portfolio requirements. The Statement of Results will only reflect the unit standards successfully completed; or

A Regenesys Certificate of Attendance will be awarded to all delegates who attended all training sessions, but who do not complete any portfolio requirements successfully.


5 contact days

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The Manager role in the Public Sector

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