Professional Business Writing Skills for Administrators

The ability to communicate effectively is essential to success. In the modern information age we are constantly bombarded with information of all types. This course has been designed to develop effective written and spoken communication skills.

In the first section of the course focuses on audience analysis, research skills, the writing process, grammar and punctuation skills and identifying the purpose of writing within a specific business environment. Thereafter, we evaluate different business text, their purpose and the format suggested. We look at memos, business letters e-mails, proposals, reports and business plans. Finally, we look at tools and techniques to interpret text. We evaluate visual representations, reading for purpose and the ability to evaluate reliability and bias.

Credits: 15

NQF Level: 4

Exit Level Outcomes

Upon completing this course, you should be able to:

Identify the intended audience for the communication

Identify the purpose of a text

Use appropriate grammar conventions

Draft and edit a technical text

Recognise errors and checking for accuracy

Use plain language in business

Write for a specified audience and purpose

Respond to selected texts in a manner appropriate to the context


This programme is accredited by South African Board for People Practices (SABPP). On completion, the following certification will be awarded:

A SABPP Statement of Results will be awarded to all delegates who successfully complete some, but not all, of the unit standards’ portfolio requirements. The Statement of Results will only reflect the unit standards successfully completed; or

A Regenesys Certificate of Attendance will be awarded to all delegates who attended all training sessions, but who do not complete any portfolio requirements successfully.


3 contact days

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Professional Business Writing Skills for Administrators