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Negotiation Skills and Conflict Management

Negotiation is a “give and take” bargaining process which when conducted well, leaves all parties feeling good about the result and committed to achieving it. In this course participants cover both the hard and soft skills of negotiation and conflict management, and learn to distinguish between position and interest in the negotiation process.

This highly interactive course explores a range of strategies, techniques and steps involved in the process of successful conflict management and negotiation. Amongst others, self- management, comprehensive preparation, systemic analysis and reflection and best alternatives are taught as ways to engage in negotiation and to defuse conflict.

Exit Level Outcomes

Upon completing this course, you should be able to:


Explain negotiation and conflict management terminology and concepts

Identify and describe the main sources of conflict within the work environment

Assess appropriate techniques to manage conflict within the work environment

Develop and implement a strategy to resolve conflict within the work environment

Prepare, conduct, conclude and evaluate negotiations at an organisational level

Certification


A Certificate of Competence will be awarded to all participants who successfully submit and pass their assignments, and exams*

A Certificate of Completion will be awarded to all who successfully submit and pass their assignments

A Certificate of Attendance will be awarded to all who attended the training session

On successful completion of this short learning programme, the participant may be considered for exemption from the equivalent course in the respective qualification, provided that he or she meets qualification entrance criteria. Exemption fees may apply.

Duration

2-day course contact time including facilitation and group activities

Our short courses are offered via classroom “contact learning”, but many are also offered as highly interactive online programmes especially for students who prefer the flexibility to study at their own pace. Please enquire for further information.

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Negotiation Skills and Conflict Management