Quality and customer service management maintains and grows a burgeoning business. Providing high quality and excellent customer service often result in improved customer retention and referrals, which could give your organisation the competitive advantage over others.
You will examine philosophy, principles, models and systems to improve quality management and customer relationship management in organisations in this course. This will improve quality and customer relations and thereby transform organisations by addressing the root causes of the problems. This course also identifies tools and communication strategies to deal effectively with especially difficult customers and stakeholders.
This course will benefit employees, frontline- and middle managers who are customer-facing, employees and managers responsible for promoting quality in their organisations, entrepreneurs and individuals keen on establishing a career in quality and customer service management.
Fundamentals of Quality and Customer Service Management