Fundamentals of Credit Management

Credit management has the dual purpose of increasing revenue by extending credit to customers deemed to be a good credit risk and minimising the risk of loss from those seen as poor credit risks. For successful credit management, many factors must be considered including the legislative environment, macro and micro implications, the different types of credit, credit banking operations, and credit collections.

The aim of this course is to provide you with comprehensive foundational knowledge and skills required to work in a bank (credit operations or collections).

This course will benefit credit control managers, supervisors, and individuals who are responsible for credit and collection management.

Exit Level Outcomes

Upon completing this course, you should be able to:

Define credit and differentiate between secured and unsecured lending

Understand the macro- and micro implications of credit

Identify the sources and roles of different forms of credit and the responsibilities of different providers of credit

Discuss the internal credit environment of a financial institution

Understand the basics of the Law of Contract and agency

Identify relevant legislation pertaining to the banking sector


A Certificate of Competence will be awarded to all participants who successfully submit and pass their assignments, and exams*

A Certificate of Completion will be awarded to all who successfully submit and pass their assignments

A Certificate of Attendance will be awarded to all who attended the training session

On successful completion of this short learning programme, the participant may be considered for exemption from the equivalent course in the respective qualification, provided that he or she meets qualification entrance criteria. Exemption fees may apply.


2-day course contact time including facilitation and group activities

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Fundamentals of Credit Management

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