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Emotional Intelligence

This course addresses the principles and concepts of emotional intelligence in respect of life and workplace relationships. We will explore personal competencies, as participants will need to identify which skills and attitudes they may need to develop. Using emotional intelligence to build and manage teams is examined in the final section of the course. Participants will apply what they know to workplace relationship building strategies. The course allows participants to explore personal behaviour and how it manifests in the workplace together with solutions to ensure constructive and productive workplace relationships.

Credits: 10

NQF level: 5

Exit Level Outcomes

Upon completing this course, you should be able to:

Analyse the principles and concepts of emotional intelligence;

Explore the role of Emotional intelligence in workplace relationships;

Examine the impact of emotional intelligence on life and work interactions;

Evaluate personal level of emotional intelligence;

Implement team strategies using emotional intelligence.

Certification

This programme is accredited by Services Sector Education and Training Authority (Services SETA). On completion, the following certification will be awarded:

A Services SETA Statement of Results will be awarded to all delegates who successfully complete some, but not all, of the unit standards’ portfolio requirements. The Statement of Results will only reflect the unit standards successfully completed; or

A Regenesys Certificate of Attendance will be awarded to all delegates who attended all training sessions, but who do not complete any portfolio requirements successfully.

Duration

3 contact days

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Emotional Intelligence