Decision-making and problem solving skills

In this skills programme we will explore different tools and techniques to solve problems. These skills are practically applied throughout the programme and participants will have the opportunity to solve business related problems using their embedded knowledge and experience but also the knowledge and experience of the group.

Credits: 8

NQF level: 4

Exit Level Outcomes

Upon completing this course, you should be able to:

Define the concept of problem solving within your environment

Explain the importance of obtaining problem solving skills within the organisation where you work

Identify possible problems within your work environment

Establish an information-gathering team to obtain information pertaining to decision-making and problem solving

Describe professional business ethics that will impact on problem solving

Explain and apply creative thinking to business advising practices

Use troubleshooting as a technique to identify the problems at hand

Develop and implement the problem-solving cycle to identify and address the root causes of a problem

Use a variety or problem-solving tools to report on and solve problems

Identify possible barriers to problem-solving


This course is accredited by the Services Sector Education and Training Authority (Services SETA). On completion, the following certification will be awarded:

A Services SETA Statement of Results will be awarded to all delegates who successfully the unit standards’ portfolio requirements. The Statement of Results will only reflect the unit standards successfully completed; or

A Regenesys Certificate of Attendance will be awarded to all delegates who attended all training sessions, but who do not complete any portfolio requirements successfully.


2 contact days

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Decision-making and problem solving skills

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