Customer Experience in the 4th Industrial Revolution: Adding EQ ‘into’ AI Customer Service in the New Digital Age: The critical factor for business success, going forward Are you into retail or work for a B2B, B2C, or online firm as a Customer Experience manager; do you know that how you approach customer service in the new Digital Age would – to a large extent, determine if Follow your instincts As the 4th Industrial Revolution kicks into full gear, corporate institutions in South Africa and around the world are battling to keep up with the challenge of bringing their customer [...]
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5 reasons why an HCBM is right for you One course of study – many options. Your HCBM will get you into the world of business with a solid all-round grasp of the major functions in a business. The Regenesys HCBM is perfect for entry into the world of work. Successful completion can also allow you to study towards a bachelor’s degree. It’s a one-year full-time qualification, so you can get your qualification quickly. The Regenesys HCBM will give you a sound theoretical foundation as well as practical knowledge through assignments and projects. You will develop skills, knowledge and values [...]
The power of disruptive education: a challenge for corporate social investment The Covid -19 pandemic has had a massive impact on education. It has highlighted gaps in the system, it has laid bare policy weaknesses and has exposed infrastructure inefficiencies. There is a window of opportunity available because of the Covid epidemic. An opportunity to address inequality in society and give our children an education to live a fulfilling life and not just a piece of paper. Gone are the days when each organisation could jealously guard the public relations impact of their own inhouse educational CSI initiatives. Government, through policy [...]